Shipping policy

IONIQ Finds — Smart Finds, Delivered to You

At IONIQ Finds, we are committed to delivering your curated everyday essentials with care, efficiency, and transparency.

📦 Order Processing

All orders are carefully processed within 1–3 business days after payment confirmation.

During peak periods, holidays, or promotional events, processing may take slightly longer. We appreciate your patience as we ensure every order is handled with care.

✈️ Shipping & Delivery

We work with trusted international and local shipping partners to deliver your items safely and efficiently.

Estimated delivery times:

  • 🇨🇦 Canada: 7–15 business days
  • 🇺🇸 United States: 5–12 business days
  • 🇬🇧 United Kingdom: 7–15 business days
  • 🇦🇺 Australia: 10–20 business days
  • 🌍 International: 10–25 business days

Please note that delivery times are estimates and may vary depending on location, customs processing, and courier conditions.

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You may use this to follow your package journey in real time.

🌍 Customs, Duties & Taxes

Depending on your location, your order may be subject to customs duties or import taxes. These charges are determined by your local customs authority and are the responsibility of the customer.

🚧 Delays & Exceptions

While we strive for timely delivery, unforeseen delays may occasionally occur due to factors beyond our control, such as weather disruptions, customs inspections, or carrier delays.

We appreciate your understanding in such situations.

Third-Party Fulfillment

Orders are fulfilled through CJdropshipping, a trusted global fulfillment partner. Tracking information will still be provided via email once your order has been dispatched.

📦 Incorrect Address

Please ensure that your shipping details are accurate at checkout. IONIQ Finds is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

📮 Lost or Missing Packages

If your tracking information shows your order as delivered but you have not received it, we recommend contacting your local courier service first.

IONIQ Finds is not responsible for lost or stolen packages marked as delivered.

💬 Customer Support

If you have any questions or need assistance with your order, our support team is here to help:

📧 ioniqfinds.business@gmail.com